Terms of service

Terms of Service

Effective Date: July 21, 2026

Introduction

Thank you for visiting hlbaobb™.

This website and online store are operated by Megan Cecil, Cecil Real Estate. Inc. Throughout these Terms of Service, the words “hlbaobb™,” “we,” “our,” and “us” refer to the store operator.

These Terms of Service govern your access to and use of our website, online storefront, product pages, checkout, customer-support channels, content, features, and related services collectively referred to as the “Services.”

Our online store is hosted through Shopify, which provides the ecommerce technology used to display products, process orders, and make the Services available.

By visiting the website, creating an account, submitting information, placing an order, or otherwise using any portion of the Services, you confirm that you have read and agree to:

These Terms of Service
Our Privacy Policy
Our Shipping Policy
Our Return and Refund Policy
Any other policies or notices posted on the website

If you do not accept these Terms, please discontinue your use of the Services.

Certain provisions may not apply where they are restricted or prohibited by applicable consumer law. Nothing in these Terms is intended to remove rights that cannot legally be waived.

1. Eligibility to Use the Store

You may use the Services only when you are legally able to enter into a binding agreement.

By using the Services, you represent that:

You have reached the legal age of majority where you live
The information you provide is accurate and belongs to you
You are authorized to use the payment method submitted
Your use of the website complies with applicable law
You will not use the Services for fraudulent or unlawful purposes

When you allow a minor to access the Services through a device or account you control, you accept responsibility for that access to the extent permitted by law.

2. Customer Accounts

Some website features may allow or require you to create a customer account.

You are responsible for:

Keeping your login information confidential
Using a secure password
Restricting unauthorized access to your account
Reviewing activity conducted through your account
Keeping your contact and delivery information current

Please notify us promptly if you believe an account has been accessed without permission.

You may not sell, transfer, rent, sublicense, or assign your account to another person.

We may restrict or suspend an account when we reasonably believe it has been compromised, used fraudulently, or operated in violation of these Terms.

3. Information Submitted by Customers

When you provide an email address, phone number, billing address, delivery address, payment information, or other order details, you confirm that the information is current, complete, and accurate.

You also confirm that you have the right to provide any personal information submitted on behalf of another recipient.

We are not responsible for delivery failures, delays, payment issues, or other losses caused by inaccurate or incomplete information supplied by the customer.

Our collection and handling of personal information are described in our Privacy Policy.

4. Product Information

hlbaobb™ offers pet-related products intended for everyday care, feeding, play, grooming, comfort, travel, organization, or household use.

We make reasonable efforts to present product information clearly. However:

Product packaging may be updated
Colors may appear differently across screens
Measurements may have minor variations
Product photography may include props not included with the purchase
Materials, components, or packaging may vary when clearly disclosed
Descriptions may be corrected or updated without advance notice

Please review the full product description, dimensions, materials, warnings, suitability information, and care instructions before ordering.

Images are provided for general reference and may not reproduce every detail exactly.

5. Pet Safety and Responsible Use

Pet products must be selected and used according to the animal’s size, age, health, temperament, chewing habits, and individual needs.

Unless a product is specifically described as suitable for unsupervised use, customers should supervise pets while the product is being used.

You are responsible for:

Selecting the appropriate product and size
Following all instructions and warnings
Inspecting products regularly for damage
Removing products that become loose, torn, broken, or unsafe
Keeping packaging and small components away from animals and children
Consulting a veterinarian where health or safety concerns exist

No toy or accessory is indestructible. A product should be discontinued immediately when it shows damage that could create a choking, ingestion, entanglement, or injury risk.

General content on our website is not veterinary advice and should not replace evaluation by a qualified veterinarian.

6. Product Availability

All products are offered subject to availability.

We may, at any time and where permitted by law:

Change a product description
Limit purchase quantities
Restrict sales to certain locations
Replace or update packaging
Discontinue a product
Correct an inventory error
Refuse unusually large or suspicious orders

Adding an item to a cart does not reserve the item or guarantee availability.

When a purchased item becomes unavailable, we may contact you to offer an alternative, remove the affected item, or issue an appropriate refund.

7. Placing an Order

Submitting an order is an offer to purchase the products listed in your checkout.

An automated confirmation acknowledging receipt of the order does not necessarily mean the order has been finally accepted.

An order is generally accepted after:

Payment authorization is completed
Inventory is confirmed
Fraud and security checks are satisfied
The order enters fulfillment or shipment

We may decline or cancel an order before shipment for legitimate reasons, including:

Inventory shortages
Pricing or listing errors
Payment authorization failure
Suspected fraud
Unusual purchasing patterns
Shipping restrictions
Violations of these Terms
Legal or regulatory requirements

When we cancel a paid order, the applicable amount will be returned to the original payment method.

8. Personal and Household Purchases

Unless we give prior written permission, products purchased through the store are intended for personal or household use.

You may not purchase products for unauthorized resale, redistribution, commercial export, marketplace relisting, or deceptive promotional activity.

We may limit or reject orders that appear to be placed by resellers, distributors, automated purchasing systems, or other commercial buyers.

9. Pricing

Product prices are shown in United States Dollars (USD) unless another currency is clearly displayed.

Prices may change without advance notice. A price change will not normally affect an order that has already been accepted, except when correction of an obvious error is permitted by applicable law.

Unless expressly stated, displayed product prices may exclude:

Shipping charges
Sales or use taxes
Customs duties
Import taxes
Brokerage fees
Currency-conversion fees
Other government or financial-institution charges

The total amount charged by the store will be displayed during checkout.

10. Promotions and Discount Offers

Discount codes, gifts, bundles, and promotional offers may be subject to separate conditions.

Unless a promotion expressly states otherwise:

Discounts cannot be exchanged for cash
Only one promotional code may be applied per order
Offers cannot be applied retroactively
Offers may exclude selected items
Promotions may end or change at any time
Orders that misuse a promotion may be canceled

When promotional terms conflict with these general Terms, the specific promotional terms will govern that offer.

Refunds involving bundles or quantity-based promotions may be recalculated according to the products retained by the customer.

11. Taxes and International Charges

Applicable taxes may be calculated during checkout based on available information and legal requirements.

International customers may also be responsible for customs duties, import taxes, clearance charges, brokerage fees, or other assessments imposed by the destination country.

These external charges are not controlled by hlbaobb™ unless they are expressly included during checkout.

Customers are responsible for understanding import restrictions and charges that apply in their destination.

12. Payment

Available payment methods are displayed at checkout and may include PayPal, eligible credit cards, eligible debit cards, or other approved payment services.

By submitting payment information, you represent that:

The information is accurate
You are authorized to use the payment method
Sufficient funds or credit are available
The payment provider may authorize the transaction
You will pay all properly disclosed charges associated with the order

Payments may be processed by independent payment providers. Their own terms, verification processes, and privacy practices may also apply.

We do not require customers to send full card numbers, card security codes, or account passwords by email or text.

13. Fraud Prevention and Verification

To protect customers and the store, orders may be reviewed before fulfillment.

We may request reasonable verification when:

Billing and shipping information do not match
The transaction is unusually large
Multiple payment attempts occur
The payment provider flags the transaction
Account or order activity appears inconsistent
We reasonably suspect unauthorized use

Failure to provide requested verification may result in an order delay or cancellation.

We reserve the right to refuse transactions that present an unreasonable security, fraud, or compliance risk.

14. Order Changes and Cancellations

Order processing may begin shortly after checkout.

Requests to change or cancel an order should be submitted within 12 hours of purchase by contacting:

Email: service@tfbkyx4.shop
Phone: +1 (219) 688-6506

We will make a reasonable effort to assist, but changes are not guaranteed once an order has been processed, packed, transferred to a fulfillment location, or shipped.

After shipment, the order will be handled under our Return and Refund Policy.

15. Shipping and Delivery

Shipping fees, processing periods, estimated delivery windows, tracking procedures, customs responsibilities, and lost or damaged shipment procedures are described in our Shipping Policy.

Delivery estimates are not guaranteed arrival dates.

Delivery may be affected by circumstances outside our reasonable control, including:

Carrier disruptions
Weather conditions
Customs procedures
Public holidays
Transportation interruptions
Incorrect address information
Remote-area service limitations
Government restrictions

Responsibility for loss or damage will be determined in accordance with applicable law and our published Shipping Policy.

16. Returns and Refunds

Return eligibility, exclusions, reporting deadlines, exchanges, inspection procedures, and refund processing are governed by our Return and Refund Policy.

Customers must obtain return authorization before sending products back.

Products sent to an unauthorized location or returned without prior approval may be refused or delayed.

Nothing in our Return and Refund Policy limits mandatory consumer protections that apply in the customer’s jurisdiction.

17. Ownership of Website Materials

The website and its contents may include:

Brand names
Logos
Product descriptions
Photographs
Illustrations
Videos
Graphics
Page layouts
Written content
Reviews
Software elements
Icons
Design features
Audio or visual materials

These materials are owned by, licensed to, or lawfully used by hlbaobb™, its service providers, or the applicable rights holders.

They may be protected by copyright, trademark, trade dress, database, and other intellectual-property laws.

18. Limited Permission to Use the Website

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for lawful personal shopping purposes.

Without our written permission, you may not:

Reproduce substantial portions of the website
Copy product descriptions for commercial use
Republish photographs or videos
Create derivative commercial materials
Remove copyright or ownership notices
Use our branding to imply endorsement
Sell access to website content
Download or compile store data
Frame or mirror the website
Use content to train commercial systems
Exploit the Services for unauthorized commercial purposes

No ownership interest is transferred to you by accessing the website.

19. Trademarks

The hlbaobb™ name, logos, slogans, graphics, and brand identifiers may be trademarks or protected commercial identifiers of their respective owner.

You may not use them in advertisements, domain names, marketplace listings, social-media accounts, product packaging, or other commercial materials without prior written authorization.

Shopify and other third-party names or logos appearing through the Services belong to their respective owners.

20. Customer Reviews and Submissions

You may have opportunities to submit reviews, photographs, videos, comments, suggestions, questions, or other content, collectively called “User Content.”

You retain ownership of your original User Content. However, by submitting it to us, you grant hlbaobb™ a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to host, store, reproduce, adapt, publish, translate, display, distribute, and use the content for operating, improving, and promoting the Services.

This license continues for as long as legally necessary to support prior authorized uses, unless applicable law requires otherwise.

You confirm that:

You created the content or have permission to submit it
The content is accurate to the best of your knowledge
Required incentives or compensation have been disclosed
The content does not infringe another person’s rights
The content does not contain confidential information
The content does not contain malware or harmful code
The content complies with applicable law

You remain responsible for the User Content you submit.

21. Content Moderation

We may, but are not required to, review or remove User Content.

Content may be rejected or removed when it:

Is false or materially misleading
Contains harassment, threats, or hate speech
Violates privacy or intellectual-property rights
Includes spam or unrelated advertising
Contains obscene or unlawful material
Reveals sensitive personal information
Manipulates reviews or ratings
Violates these Terms

Removal of content does not create an obligation to monitor all submissions.

22. Acceptable Website Use

You may use the Services only for legitimate and lawful purposes.

You may not use the Services to:

Break any applicable law
Commit or facilitate fraud
Misrepresent your identity
Harass or threaten another person
Infringe intellectual-property rights
Submit false payment information
Distribute viruses or malicious software
Obtain unauthorized access to systems or accounts
Interfere with website performance
Circumvent security or access controls
Collect personal information without permission
Conduct automated scraping or data harvesting
Send spam, phishing, or deceptive communications
Manipulate reviews, promotions, or referral programs
Place fraudulent chargebacks
Resell products without authorization

We may restrict access, cancel orders, or suspend accounts associated with prohibited activity.

23. Automated Access

Bots, crawlers, scraping tools, automated checkout systems, and similar technologies may not access the Services without our prior written permission, except for standard search-engine indexing that respects applicable technical instructions.

You may not use automation to:

Overload the website
Bypass purchasing limits
Extract product or customer data
Copy content in bulk
Test security vulnerabilities
Manipulate inventory or prices
Interfere with another customer’s access

24. Third-Party Services and Features

The Services may rely on third parties for functions such as:

Website hosting
Payment processing
Order fulfillment
Shipment tracking
Customer reviews
Analytics
Advertising
Customer support
Fraud prevention

Some third-party features may be offered on an “as available” basis and may be subject to separate terms.

We do not control every third-party platform and cannot guarantee that each external service will always remain available, uninterrupted, or error-free.

Use of a third-party service is at your discretion and subject to the rights provided by applicable law.

25. External Links

The website may contain links to websites or resources operated by other organizations.

A link does not necessarily mean that we endorse or control the third party.

We are not responsible for the accuracy, security, availability, privacy practices, products, or services of an external website.

Before completing a transaction with another business, review that business’s terms and policies.

Questions about third-party products or services should be directed to the relevant provider.

26. Shopify’s Role

Our store uses Shopify’s ecommerce platform to provide portions of the Services.

Purchases made through the hlbaobb™ store are transactions between the customer and Megan Cecil, Cecil Real Estate. Inc., not purchases from Shopify.

Shopify is not the seller of hlbaobb™ products and does not control our product selection, descriptions, fulfillment decisions, customer support, return decisions, or store-specific policies.

To the extent permitted by applicable law, claims relating to products purchased from our store should be directed to hlbaobb™ rather than Shopify.

Nothing in this section limits any independent legal obligations Shopify may have under applicable law.

27. Privacy

Our Privacy Policy explains how we collect, use, share, retain, and protect personal information.

Because the store uses Shopify and other service providers, customer information may be processed by those providers to operate checkout, prevent fraud, process payments, fulfill orders, provide analytics, or perform other requested services.

By using the Services, you acknowledge that information may be processed in locations outside your state, province, or country, subject to applicable privacy laws and contractual protections.

Please review our Privacy Policy for additional details.

28. Electronic Communications

By using the Services, you agree that we may communicate with you electronically regarding:

Order confirmations
Payment status
Shipping updates
Account notices
Policy changes
Customer-service requests
Security alerts
Legally required notices

Electronic communications satisfy any requirement that communications be provided in writing, to the extent permitted by law.

Marketing messages will be sent only as permitted by applicable law, and available opt-out instructions will be provided.

29. Website Errors and Corrections

The Services may occasionally contain errors involving:

Product details
Prices
Inventory
Promotions
Shipping fees
Delivery estimates
Product images
Availability
Technical functions

We may correct inaccurate information and update the Services without advance notice.

When a material error affects an order, we may contact you to obtain instructions or cancel the affected portion and issue an applicable refund.

We are not obligated to honor an obvious typographical or technical error where doing so is not required by law.

30. Service Availability

We may update, suspend, modify, or discontinue all or part of the Services when reasonably necessary.

Website access may occasionally be interrupted because of:

Maintenance
Software updates
Hosting outages
Security events
Network failures
Third-party disruptions
Events outside our control

We do not guarantee uninterrupted access or that every feature will remain available permanently.

31. Disclaimer of Informational Content

Product guides, articles, frequently asked questions, customer reviews, and other informational materials are provided for general educational and shopping purposes.

Customer experiences are individual and do not guarantee that every customer or animal will have the same experience.

Information relating to pet behavior, nutrition, grooming, hygiene, or wellness is not a substitute for professional veterinary diagnosis or treatment.

Seek advice from a veterinarian before using a product where a pet has allergies, a medical condition, an injury, unusual symptoms, or special care requirements.

32. Disclaimer of Warranties

To the fullest extent permitted by law, and except for warranties expressly provided in writing or rights that cannot legally be excluded, the Services and website content are provided on an “as available” and “as is” basis.

We do not promise that:

The website will always be uninterrupted
All technical errors will be corrected immediately
The Services will meet every individual expectation
Every product will be suitable for every pet
Website content will always be free of minor inaccuracies
Third-party services will remain available

Any implied warranties are excluded only to the extent that applicable law allows.

Certain jurisdictions do not permit limitations on implied warranties, so some provisions may not apply to you.

33. Limitation of Liability

To the maximum extent permitted by applicable law, hlbaobb™, Megan Cecil, Cecil Real Estate. Inc., and their respective owners, directors, officers, employees, agents, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or connected with the Services.

This may include loss of:

Profits
Revenue
Data
Business opportunities
Goodwill
Anticipated savings
Use of a product or service

This limitation applies whether a claim arises in contract, negligence, tort, strict liability, statute, or another legal theory, even when the possibility of damage was known.

Where liability cannot legally be excluded, our responsibility will be limited only to the greatest extent permitted by law.

Nothing in these Terms excludes liability for fraud, intentional misconduct, gross negligence where it cannot be limited, personal injury caused by legally actionable conduct, or any other liability that applicable law prohibits us from excluding.

34. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless hlbaobb™, Megan Cecil, Cecil Real Estate. Inc., and their respective affiliates, personnel, agents, contractors, licensors, and service providers from third-party claims resulting from:

Your unlawful use of the Services
Your material breach of these Terms
Your infringement of another party’s rights
User Content submitted by you
Fraudulent or unauthorized activity conducted through your account

This obligation does not apply to the extent a claim was caused by our own negligence, unlawful conduct, or breach of duty.

We may participate in the defense of a covered claim, and you agree to provide reasonable cooperation.

35. Events Beyond Reasonable Control

We are not responsible for a failure or delay caused by events beyond our reasonable control.

Such events may include:

Natural disasters
Severe weather
Fires
Epidemics
Labor disruptions
War or civil unrest
Government action
Transportation interruptions
Customs delays
Utility outages
Cyberattacks
Carrier failures
Supplier interruptions
Internet or hosting outages

We will make reasonable efforts to resume affected performance when practical.

36. Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate access when we reasonably determine that:

These Terms have been violated
Fraud or misuse is suspected
Website security is threatened
Another customer or third party may be harmed
Continued access may create legal or operational risk

Termination does not eliminate obligations that arose before termination, including payment obligations.

Provisions that should reasonably survive termination will remain effective, including provisions concerning intellectual property, User Content, disclaimers, liability, indemnification, governing law, and dispute resolution.

37. Governing Law

These Terms and transactions with our store are governed by the laws applicable in the State of Indiana, United States, without giving effect to conflict-of-law principles, except where mandatory consumer laws require otherwise.

Customers may retain protections available under the mandatory laws of the state, province, territory, or country in which they reside.

38. Disputes and Jurisdiction

Before filing a formal legal claim, you and hlbaobb™ agree to make a reasonable good-faith effort to resolve the matter through direct communication.

Send a written description of the dispute to:

service@tfbkyx4.shop

The notice should include:

Your name
Your order number, when applicable
A description of the issue
The resolution requested
Relevant supporting information

Unless applicable law provides otherwise, legal proceedings relating to these Terms may be brought in the state or federal courts with jurisdiction over Lake County, Indiana.

Nothing in this section prevents a customer from bringing an eligible claim in small-claims court or exercising rights in another legally required forum.

39. Mandatory Consumer Rights

These Terms do not waive or limit consumer guarantees, cancellation rights, refund rights, product-liability protections, privacy rights, or other remedies that cannot legally be excluded.

When a provision conflicts with mandatory law, the mandatory law controls, and the remaining provisions continue in effect.

40. Severability

If a court or other authorized body determines that a provision of these Terms is invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to be valid and enforceable.

41. No Waiver

A delay or failure to enforce a right does not waive that right.

A waiver is effective only when it is clearly made in writing by an authorized representative and applies only to the specific situation described.

42. Entire Agreement

These Terms, together with the policies and notices incorporated by reference, form the entire agreement between you and us concerning use of the Services.

They replace prior discussions, statements, or agreements relating to the same subject matter, except for separate written agreements signed by an authorized representative.

43. Interpretation

Section titles are included for organization and do not change the meaning of any provision.

Words such as “including” are intended to mean “including without limitation.”

These Terms will not be interpreted against one party solely because that party prepared them.

44. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written approval.

We may assign these Terms as part of a merger, acquisition, restructuring, sale of assets, transfer of the business, or engagement of an affiliated operator, subject to applicable law.

45. Updates to These Terms

We may revise these Terms to reflect:

Changes to the Services
New products or features
Operational changes
Updated legal requirements
Security or risk considerations
Changes involving service providers

The current version will be posted on this page with an updated effective date.

When legally required, we will provide additional notice of material changes.

Continued use of the Services after revised Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires another form of consent.

46. Contact Information

Questions concerning these Terms of Service may be directed to:

hlbaobb™
Operated by Megan Cecil, Cecil Real Estate. Inc.