Returns, Refunds and Exchanges

Last Updated: July 21, 2026

At hlbaobb™, we want every customer to feel comfortable when placing an order. This policy explains when a product may be returned, how to submit a request, and what to expect during the refund or exchange process.

1. Return Request Period

Most eligible products may be returned within 30 calendar days of confirmed delivery.

The return period begins on the date the carrier marks the package as delivered.

Requests submitted after the 30-day period may not be approved unless required by applicable law.

2. Conditions for an Eligible Return

To qualify for a standard return, the product must generally be:

• Unused and unwashed

• Free from pet hair, stains, odors, scratches, or other signs of use

• In the condition in which it was received

• Complete with all parts, manuals, accessories, labels, and inserts

• Returned in its original packaging

• Accompanied by valid proof of purchase

Products that have been assembled, worn, chewed, opened, altered, or used by a pet may not qualify for return unless they arrived defective or damaged.

hlbaobb™ reserves the right to reduce or refuse a refund when a returned product does not meet these conditions.

3. How to Submit a Return Request

Before sending any item back, contact our customer support team at:

Email: service@tfbkyx4.shop
Phone: +1 (219) 688-6506

Please provide:

• Your order number

• The name and email address used at checkout

• The product you wish to return

• The reason for the request

• Clear photographs when the item is damaged, defective, or incorrect

Once the request has been reviewed, we will let you know whether the return is approved and provide the next steps.

Do not mail a product to our business address unless our support team has specifically instructed you to do so.

Unauthorized returns may be refused, delayed, or sent back to the customer.

4. Return Shipping Instructions

Approved returns must be sent to the return location provided by our customer support team.

Because products may be fulfilled from different facilities, the correct return destination may not be the same as the address printed on the original parcel or listed on our website.

When applicable, we will provide:

• The approved return address

• Packaging instructions

• A return authorization number

• A prepaid shipping label, when covered under this policy

Please keep the return receipt and tracking number until the return has been fully processed.

5. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

When hlbaobb™ Covers Return Shipping

We may cover reasonable return shipping costs when:

• The wrong product was delivered

• The product arrived damaged

• The product has a confirmed manufacturing defect

• The package contained missing components

When the Customer Covers Return Shipping

The customer is generally responsible for return shipping when the return is based on:

• A change of mind

• An incorrect size or style selection

• Accidental ordering

• No longer needing the product

• Preference-related reasons

• An incorrect address supplied during checkout

Original delivery charges are generally non-refundable unless the entire order was incorrect, defective, or damaged due to our error.

6. Damaged, Defective, or Incorrect Products

Please inspect your package soon after delivery.

When a product arrives damaged, defective, incomplete, or different from what was ordered, contact us as soon as possible, preferably within 72 hours.

Include clear photographs of:

• The product

• The damaged or defective area

• The outer packaging

• The shipping label

• Any missing or incorrect components

Depending on the circumstances, we may offer:

• A replacement

• Replacement parts

• Store credit

• A partial refund

• A full refund

Please do not discard the product or packaging until the claim has been reviewed.

Damage caused after delivery through misuse, improper cleaning, pet chewing, accidental breakage, or failure to follow instructions is not considered a manufacturing defect.

7. Products That Cannot Be Returned

For health, hygiene, safety, and customization reasons, certain products may be final sale or non-returnable.

These may include:

• Opened pet food, treats, or nutritional products

• Used grooming or hygiene products

• Products that have had direct contact with an animal

• Personalized or custom-made items

• Clearance or final-sale merchandise

• Gift cards

• Hazardous, flammable, or restricted goods

• Products damaged through misuse or normal wear

• Items missing original parts or packaging

Sealed products in these categories may still be eligible when permitted by law and approved by our support team.

Contact us before purchasing when you are unsure whether a specific product can be returned.

8. Sale and Promotional Items

Products purchased during a promotion may be returned only when they meet the standard eligibility requirements.

When a discount applies to multiple products or a bundled offer, the refund amount may be recalculated based on the items kept by the customer.

Products clearly marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.

Free promotional gifts must also be returned when required to receive a full refund for the associated order.

9. Exchanges

We do not always offer direct one-for-one exchanges because inventory and fulfillment availability may vary.

The usual exchange process is:

1. Request a return for the original product.

2. Send the approved item back.

3. Wait for the return to be accepted.

4. Place a new order for the preferred item.

When an incorrect or defective product was sent, our support team may arrange a replacement without requiring a new order.

Replacement availability is not guaranteed.

10. Refund Review Process

After an approved return arrives at the designated facility, it will be inspected.

The inspection process may take several business days.

We will review whether:

• The correct product was returned

• The item is complete

• The item meets the return conditions

• The reported damage or defect can be confirmed

• The return was sent within the approved period

Once the inspection is complete, we will notify you whether the refund has been approved, partially approved, or declined.

11. How Refunds Are Issued

Approved refunds are normally sent to the original payment method used for the order.

Please allow up to 10 business days after refund approval for the transaction to be submitted.

Your bank, credit card company, PayPal, or other payment provider may require additional time to display the funds in your account.

hlbaobb™ does not control processing times after a refund has been released to the payment provider.

If more than 15 business days have passed since receiving refund approval, contact us at service@tfbkyx4.shop.

12. Partial Refunds

A partial refund may be issued when:

• An item is returned with missing packaging or accessories

• The product shows signs of handling beyond normal inspection

• Part of a bundle is kept

• A promotional discount must be recalculated

• The product has lost value due to customer-caused damage

• Only part of the order is eligible for reimbursement

Any deduction will be explained when the return is reviewed.

13. Canceled Orders

Cancellation requests should be submitted within 12 hours of placing an order.

We will try to stop the order before fulfillment begins, but cancellation is not guaranteed.

Once an order has been packed, transferred to a fulfillment facility, or shipped, it must follow the standard return process.

Orders that are successfully canceled before shipment will be refunded to the original payment method.

14. Refused and Unclaimed Deliveries

Refusing a package or failing to collect it does not automatically qualify the order for a full refund.

Packages returned because of:

• An incorrect address

• Unpaid import charges

• Failure to collect the shipment

• Multiple unsuccessful delivery attempts

• Refusal without prior authorization

may have return shipping, customs charges, handling fees, or other carrier costs deducted from the refund.

The refund will be reviewed only after the package has been received and inspected by the appropriate fulfillment facility.

15. European Union Cooling-Off Rights

Customers receiving eligible orders within the European Union may have the legal right to cancel their purchase within 14 days of delivery without providing a reason.

To exercise this right, the customer must notify us within the applicable period.

Returned products must generally be:

• Unused

• Complete

• In their original condition

• In the original packaging

• Accompanied by proof of purchase

Legal exceptions may apply to sealed hygiene products, customized goods, perishable products, and other excluded categories.

Nothing in this policy is intended to limit mandatory consumer rights provided by applicable law.

16. Return Address

Do not send products directly to the address below unless you have received written return authorization.

Our business contact address is:

Megan Cecil, Cecil Real Estate. Inc.
8737 Lake Shore Dr
Gary, IN 46403
United States

Plus Code: JQC9+W2 Gary, Indiana

Approved returns may be directed to a different domestic or international fulfillment facility depending on the product and original shipping location.

Always use the return address supplied by customer support.

17. Contact Us

For questions about returns, refunds, exchanges, damaged items, or order cancellations, contact:

hlbaobb™
Operated by Megan Cecil, Cecil Real Estate. Inc.

Email: service@tfbkyx4.shop
Phone: +1 (219) 688-6506
Address: 8737 Lake Shore Dr, Gary, IN 46403, United States

To help us respond efficiently, include your order number and a clear description of the issue.